Excitech Australia app is designed to cater for customer service and installation process to improve productivity and customer experience. This apps allows a technician to view and manage their jobs assigned to them which are categorised as New Installation & Service Tickets.
Each job allows a technician to see the customer information, track time of the job and messaging facitility to communicate to the customer.
When a customer is logged in to the app, they can view all their orders and informaiton on the installation of each of the order items. Customer can view the completed checklist once the installation is completed. Customer can view their invoices and also raise service tickets if there is any issue with the product.
App also features standing login and password reset feature in the event either customer or technician forgets their login credentials.